We know you're Happy about your ASC purchase, which is why we're Happy to offer you a warranty against defects in materials and/or workmanship of our solar lights and solar water pumps purchased in North America from an authorized ASC dealer. Yes, we just blew your mind. Our warranty excludes damage caused by normal wear and tear inflicted by the outdoors or your ex, or if you altered or bedazzled your purchases, or if damaged by improper usage. If exact model isn't available, please note that an equivalent replacement will be provided so you can See Happy again. Proof of purchase from an authorized ASC dealer is required for warranty replacement. To begin your warranty journey please fill out the online warranty claim form. Stay Happy!
If you have trouble assembling your products, please check the manual page. Don't forget to check out the FAQs below. Maybe there is no need to exchange at all.
Q: The pump isn’t working. The LED light will turn on, the system is charging but the pump isn’t working. I did the trouble shooting of cleaning the pump and tried to test it as best as I can. From what I can tell there’s a slight humming coming from the pump - as if it’s receiving a tiny bit of power but not enough to get it going.
A: Please check if the impeller magnet is blocked by sands or any other debris. If so, please clean it and wash the cover of the pump impeller as well.